Because Leyaana cooks food fresh to order rather than from a pre-made batch, our cancellation window is shorter than a typical retail return policy, and outside the specific case in Section 1 below, orders are non-refundable once confirmed. This section explains exactly what to expect.

1. Cancelling Your Order

• You can cancel your order free of charge within 1 minute of placing it by messaging us on WhatsApp at 8770838407 or calling 8770838407.
• Once this window has passed and cooking has begun, we’re unable to cancel or refund your order, since the ingredients are already committed and the food cannot be resold.
• This does not affect the separate case where Leyaana itself refuses or cancels your order (see Terms & Conditions, Section 1). In that situation, any payment already made will be refunded in full.

2. Wrong, Missing, or Damaged Items

• If your order arrives with a missing item, the wrong dish, or visibly damaged packaging, contact us within 5 minutes of delivery via WhatsApp at 8770838407, with a photo where possible.
• We will note and review all such reports to improve our kitchen and delivery process. However, we do not offer a replacement or refund for these issues once an order has been delivered.

3. Late Delivery

If your order arrives significantly later than the estimated delivery time quoted at checkout, please let us know. We take delivery delays seriously for improving our service, though we are unable to offer a refund or credit for late delivery.

4. Quality Concerns

If you’re unhappy with the quality of a dish you received, tell us within 5 minutes of delivery. We review every case individually to improve our kitchen. This policy exists because we’d rather know about a problem than have you quietly not order again, though it does not entitle you to a refund or replacement.

5. What We Cannot Refund

• Orders cancelled after the 1-minute window or after cooking has begun (see Section 1)
• Wrong, missing, damaged, late, or quality-related complaints regarding a delivered order (see Sections 2–4)
• Dissatisfaction based on personal taste preference, where the item was prepared correctly and as described

The only circumstance in which a payment is refunded is where Leyaana itself refuses or cancels an order before delivery, as described in Terms & Conditions, Section 1.

6. How Refunds Are Processed

Where a refund is due under Section 5 above (an order refused or cancelled by Leyaana before delivery), it is issued to your original payment method within 7 business days.

7. Contact

For any cancellation or delivery issue, reach us at 8770838407 (WhatsApp), 8770838407, or Info@Leyaana.com. We aim to respond quickly.